Warranty

At Franly, we are committed to delivering products of the highest quality and providing exceptional customer service. Each Franly Luna High Speed Hairdryer is carefully manufactured and rigorously tested to ensure it meets our standards of performance and durability.

However, in the unlikely event that you experience an issue with your product, we are here to help. Please review the warranty details below.

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Standard Warranty Coverage

Warranty Period:
The Franly Luna High Speed Hairdryer comes with a 1-year limited warranty from the original date of purchase. This warranty covers covers a one to one replacements due to faulty materials or workmanship free of charge. Warranty coverage is non-transferable and applies only to the original purchaser.

What’s Not Covered:

• Damage resulting from accidents, misuse, abuse, or negligence.
• Wear and tear from normal use (e.g., cosmetic damage).
• Damage caused by improper voltage, unauthorized repairs, or commercial/salon use.
• Products without valid proof of purchase.

 

Extended Warranty

Franly offers an optional extended warranty, which provides peace of mind by extending the original warranty by an additional 1 year—for a total of 2 years of coverage.

• The extended warranty begins from the end of the standard warranty.
• All terms and conditions of the standard warranty apply to the extended warranty period.
  

 

Warranty Claim Process

To make a warranty claim:

• Contact Franly Customer Support through our official website or support email.
• Provide a copy of your proof of purchase.
• Our team will guide you through the steps to troubleshoot, return, or replace your product.